HARDWARE MAINTENANCE CONTRACT

This Contract is only valid for equipment sited within 25 miles of JLA's offices in Braintree, CM7 6QS. UK.
Cover provided under this contract (Software cover is available under a separate contract)

• Twelve months on-site Maintenance, to cover all replacement parts and labour charges, except those arising from operator error or neglect.
• Response time, from time of notification to this office, to time of arrival of technician at your premises: eight (8) working hours,
• Cover to include replacement IBM compatible machine if faulty unit has to be removed from premises, this replacement to be affected prior to technician removing your equipment.
• An unlimited number of requests for service during normal working hours of 9.00am to 5.00pm. , Monday to Friday inclusive, excluding public and bank holidays. Work performed outside normal working hours may be liable to charge.
• All labour, travelling time and travelling expenses.
• The free and automatic replacement of all broken or worn parts with the exception of software, stationary or storage media, mice or keyboards. JLA may inspect, adjust, repair or replace the equipment or any part of it as it considers necessary or advisable. The service shall include repair of the equipment in JLA's workshops if in the opinion of JLA such repair is necessary.
• JLA has no responsibility under this Contract in relation to software, stationary or storage media.
• Additional Equipment purchased is not included.

Customer undertakes:

• To pay any additional charges.
• To carry out routine day to day preventative maintenance as may be recommended under the Customer operating instructions supplied with the equipment.
• To permit JLA service engineers to have full access to the Equipment and proper facilities at the customers premises, for the purpose of carrying out the Service to be provided by JLA.
• To permit no alteration to apparatus or wiring except by JLA or JLA's authorised servicing agents, and work to be carried out in accordance with approved procedures.
• To notify JLA in writing in the event that the Equipment is to be relocated in the territory fore mentioned overleaf.

Liabilities:

• JLA its servants and/or agents shall not be liable for injury, losses or damage whatsoever unless it is caused by the wilful default of JLA its servants and/or agents or in the respect of death or injury unless it is caused by the negligence of JLA its servants and/or agents. In any event JLA shall not be liable for any losses damage or delay whatsoever arising from any cause outside the control of JLA its servants and/or agents.

Acceptance:

• The Contract shall become accepted by and binding on JLA only when signed on its behalf by an authorised signatory of JLA.

Force Majure:

• Neither party shall be liable for any failure to perform its obligations hereunder as such failure arises from any act of God, War, Lockout or other labour dispute, Riot, Civil Commotion, Fire, Flood, Drought, Legislation or other causes (whether of the foregoing classes or not) beyond the control of the party concerned.

This agreement shall be governed and interpreted according to English Law.